You have a fourteen-day cooling off period when purchasing gift vouchers online. After this period, vouchers are non-refundable in line with the Consumer Contracts Regulations.
Once booked, you may change your date if you need to, but a fee will apply as follows:
Rearranging more than 28 days in advance – no fee
Rearranging 7-28 days in advance – 50% fee
Rearranging less than 7 days in advance – 100% fee
We reserve the right under exceptional circumstances to cancel any booking from our end. Obviously we will try our hardest not to do this. If this does happen, then an alternative date or a full refund will be offered.
The Experience begins with a health and safety briefing – any participant found to be wilfully ignoring instructions from this briefing or any other health and safety related instruction during the day will be refused further tuition and asked to leave the premises. No refund will be given.
Half day vouchers may be extended to full day vouchers by paying the difference in cost. Generally a week’s notice is required to ‘upgrade’.